FAQS

Our orders typically arrive within 7– 12 business days, depending on your location and chosen shipping method. Please note that holidays, weather conditions and peak shopping seasons can affect delivery times.

Yes, you can update your shipping address before your order is shipped.

Please contact our customer support team at service@joy-group.com as soon as possible, and be sure to include your order number and the updated shipping address in your email.

Once the order has been fulfilled, we are unable to make any changes.

Once your order has shipped, you’ll receive a confirmation email with a tracking link.

You can also click here and enter your order number or tracking number to track your shipment:

Simply follow the link to view real-time updates on your delivery status.

Yes, we offer international shipping to most countries.
Shipping fees and delivery times vary by destination and will be calculated at checkout.
For more information, please refer to our Shipping Policy.

If your tracking status shows “Delivered” but you haven’t received the package, please first check around your delivery location and with neighbors or your building management. Next, visit our tracking page at https://judydoll.com/apps/parcelpanel to view your shipment details and identify the last-mile carrier. We recommend contacting the last-mile carrier directly to verify the delivery status and location. If you’re still unable to locate your package after checking with the carrier, please contact our customer support team and we’ll assist you further.

To request a refund, please contact our customer support within 14 days of receiving your order. Make sure to include your order number and reason for the request — we’ll guide you through the next steps.

Yes, your order is fully protected. We guarantee safe delivery or your money back — including support for lost, damaged, or incorrect items.

Please keep the outer packaging and take clear photos of:

• the shipping label on the package,
• the label underneath after you peel off the top shipping label (this is very important for our investigation), and
• all the items you received in the package.

Once you have the photos, please contact our customer support team and we’ll help resolve the issue as quickly as possible.

If the outer package appears damaged upon delivery, please record a short unboxing video showing the package being opened and the condition of the items inside, and let us know which items were damaged. This helps us quickly confirm the issue and arrange a resolution for you.Please contact our customer support team with the video, and we’ll assist you as soon as possible.

Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.

To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.

Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.

Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.